ExpediWeb

Online transport request form for customers.

This online order form system is currently in its final completion phase.

The comments and observations collected from the customers that are participating in this phase will allow the company "Transport Saint Pierre & Miquelon" to offer an even better service, with a product that satisfies our clients' needs.

ExpediWeb is the online order system integrated in the Millogiciel du Camionnage€.

Without ExpediWeb:
Orders come in by telephone or by fax. The attendants can only process one order at a time, and the reponse time is more or less longer for waiting customers. Many improvements have been made in customer service in the past years, but orders must be entered in a computer in order to be planned and executed. Also, this data entry can contain omissions or transcription errors, particularly in dates, which causes a drop in productivity and operations within the company.

With ExpediWeb:
Orders are entered at all times by the customer via Internet. These orders are immediately accessible to be planned and executed by our attendants.

Objectives:
The objectives are:

• Reduce the delay in processing orders.
• Increase productivity in order processing by allowing the customer to fill in most of the required information.
• Improve the quality of order processing by eliminating transcription errors and by improving order processing follow-up.
• Improve customer service by providing customers with the status of their orders.
• Widen the market by allowing customers to place their orders from any location in North America.
• Build customer loyalty by offering a personalized service. This is made possible by the fact that the customer who enters his order identifies himself in the computerized system. The latter recognizes him and immediately offers the basic data that corresponds to his profile.